Privacy Policy

Last Updated: February 12, 2019

Your privacy is important to Advantage Health Matters Inc. and Health Matters America Inc. (hereinafter referred to as “Organic Traditions”). This Policy explains how Organic Traditions collects, uses, discloses, and retains your information.

Your Consent

When you provide Organic Traditions with your personal information, you consent to Organic Traditions’ collection, use, disclosure, and retention of your information in accordance with this Privacy Policy and as otherwise permitted by law.

Personal Information

"Personal information" means information about an identifiable individual that allows someone to identify or contact you, including, for example, your mailing address, telephone number or email address.

How Organic Traditions Collects Your Personal Information - You may be asked to voluntarily provide your personal information to Organic Traditions anytime you are in contact with Organic Traditions, including when you purchase products or services from Organic Traditions through events, seminars, or our websites. In those circumstances you can choose not to provide certain requested personal information, but then you may not be able to purchase products or services or access or use certain features of Organic Traditions’ websites.

For example, when you purchase products or services from Organic Traditions (including at a retail pop-up, events, seminars, or through the Organic Traditions website), when you create or manage an account with Organic Traditions (including a user account for Organic Traditions website), when you send us an email, when you register or subscribe for Organic Tradition’s newsletters or promotions, or participate in Organic Traditions’ promotions, sweepstakes, contests, or surveys, and when you contact Organic Traditions’ Customer Service, Organic Traditions (or its service provider) may collect a variety of your personal information, including your name, date of birth, credit card and payment information, mailing and shipping addresses, email address, phone numbers, and any other personal information you voluntarily provide. In addition, Organic Traditions may retain your purchase history from Organic Traditions’ websites.

You might also provide Organic Traditions with the personal information (such as name, email, mailing, and shipping address) of other persons, such as family or friends for whom you purchase products or services (including gift cards) or to whom you ship purchases, or friends that you register for a refer-a-friend promotion or similar services, or friends that you share a product or article with from Organic Traditions’ websites. Please ensure that you have the consent of other persons before you provide their personal information to Organic Traditions.

How Organic Traditions Uses Your Personal Information - Organic Traditions uses your personal information for various purposes in connection with our relationship with you for the provision of our products and services, including: (a) to contact and correspond with you regarding your transactions and your use of Organic Traditions’ products and services and to provide you with Customer Service, (b) to provide you with information regarding Organic Traditions’ announcements, promotions, upcoming events, new products, and special features; (c) to facilitate transactions and process orders and payments for products and services purchased by you (including to remind you of un-purchased items left in your online shopping cart, to contact you regarding billing and payment discrepancies, and to validate receipts); (d) to process and respond to your specific suggestions, comments, inquiries and requests, and to otherwise administer Organic Traditions’ relationship with you; (e) to personalize and improve your shopping experience; (f) to administer and facilitate your participation in sweepstakes, contests, and promotions; (g) to create and manage your account; and (h) to develop, deliver, and improve Organic Traditions’ products, services and advertising.

Organic Traditions may also develop a confidential profile for you, which will be used to provide services to you and facilitate your transactions with Organic Traditions and your use of Organic Traditions’ websites and services.

Organic Traditions may combine your personal information collected through various sources, including information collected at Organic Traditions’ events and through Organic Traditions’ websites, and information obtained from other sources.

Organic Traditions may use personal information to create non-personal information, as defined in the next section, and Organic Traditions may then use, disclose, transfer, and retain the non-personal information in accordance with this Privacy Policy.

Non-Personal Information

Organic Traditions also creates and collects "non-personal information" - information that is not associated with or linked to your personal information, including personal information that has been aggregated or otherwise anonymized so that it no longer relates to an identifiable individual.

Organic Traditions may use, disclose, transfer and retain non-personal information for any purpose and in any manner whatsoever.

If non-personal information is combined with personal information, then the non-personal information will be treated as personal information for the purposes of this Privacy Policy.

Cookies and Other Technologies

Organic Traditions’ websites, online services, email messages, and advertisements may use "cookies" and other similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies collect information that assists Organic Traditions to improve products and services, advertising, customer communications and the shopping experience.

For example, Organic Traditions may use information collected through cookies and similar technologies to recognize the user of Organic Traditions’ websites, determine a user's general location to tailor the website content to that user's location, track use of the websites, offer personalized web page content, information and advertisements, and otherwise facilitate and improve the website experience. You may choose to decline or disable cookies if your web browser permits, but doing so may affect your ability to access or use certain features of Organic Traditions’ websites.

Organic Traditions may use web beacons, pixel or gif tags, and action tags to confirm that email messages have been delivered and opened. You may opt-out of receiving emails in accordance with this Privacy Policy.

The foregoing information may be collected directly by Organic Traditions or by its third-party service providers.

Third Party Analytics and Similar Situations

Organic Traditions uses certain third-party analytics and/or ad serving services on its websites. The providers of these services may independently collect, use, and disclose your IP address together with information (not including your name, address, email address, or telephone number) about your visits to this and other websites that they service in accordance with their own privacy policies (and not this privacy policy). These services may use their own cookies and other data collection technologies. They may use this information to improve your experience, to gain a view of how people are using websites that they service so that improvements can be made, and as otherwise permitted in their privacy policies.

Organic Traditions collects transactional information and browse behavior on our website. Organic Traditions may use such information to offer you recommendations for products and services that are relevant to your interests. Organic Traditions uses the services of trusted third parties to offer you meaningful recommendations during the online experience. Organic Traditions shares IP address, unique ID number, and shop and browse behavior with the third party service provider on an aggregate basis but does not share personal information for these purposes.

Organic Traditions also works with trusted third parties that use tracking technologies to serve advertisements on our behalf across the Internet. These companies may use cookies and tracking pixels to collect non-personally identifiable information such as items viewed, items added to your shopping cart and items purchased during your visits to our website to help show advertisements on other websites likely to be of interest to you. If you would like more information about this practice or to opt-out of this use of your anonymous information, please visit HTTP://WWW.NETWORKADVERTISING.ORG.

Social Networking and Similar Situations

When you use certain aspects of Organic Traditions’ websites or other services, or post information to other social networking sites (e.g., there may be links to Organic Traditions’ Facebook or Twitter pages or you may be able to "like" a product on your Facebook account or "pin" a product on your Pinterest account), the personal information that you post or share in connection with these third party sites is visible to other persons and can be read, collected, used and disclosed by other persons, including to send unsolicited messages. As will be evident, in such a case, you will be leaving Organic Traditions’ website and going to the third party's website. Any information provided to such third party social networking sites and other sites is governed by their own privacy policies, which you may read on the applicable site. You are solely responsible for the personal information that you choose to post or share in those situations. Organic Traditions has no control over, or responsibility or liability for, the use, disclosure, and retention of the personal information that you disclose in those situations, and the use, disclosure, and retention of the disclosed information is not subject to this Privacy Policy. Please be careful when disclosing your personal information in those situations.

Disclosure of Personal Information

Affiliates — Organic Traditions and its affiliates may share your personal information with each other and use it in connection with our relationship with you for the provision of our products and services, the whole in accordance with this Privacy Policy.

Joint Promotions — Certain promotions or services may be offered jointly by Organic Traditions and other companies or organizations, and in those circumstances your personal information collected in connection with those promotions and services and which is necessary for these other companies and organizations to provide such promotions and services will be shared among Organic Traditions and the other companies and organizations involved. Organic Traditions has no control over, or responsibility or liability for, the use, disclosure, and retention of personal information by the other companies or organizations; their use, disclosure, and retention of your personal information is governed by the privacy policies of those other companies (not this Privacy Policy).

Suppliers and Service Providers — Organic Traditions may disclose your personal information to Organic Traditions suppliers and service providers to provide products and services to Organic Traditions (including to provide payment processing services, Customer Service, customer communications, data processing and data management, marketing, fraud detection, address validation, and tax services), to assist Organic Traditions to use your personal information in accordance with this Privacy Policy (including to process your transactions and payments, fulfill your orders, deliver products to you, and provide customer service).

For example, Organic Traditions engages service providers to help operate Organic Traditions websites, advertising, and email services and to analyze information collected through the websites, advertising, and email (including through cookies and other similar technologies).

Organic Traditions requires its suppliers and service providers to agree to use your personal information only for the purposes for which it is provided to them, and to protect the privacy of your personal information in a manner that is consistent with this Privacy Policy.

Others — Organic Traditions may disclose your personal information as required by legal disclosure obligations under applicable law, including to comply with a subpoena, warrant or court or arbitral order, or litigation disclosure obligations. Organic Traditions may also disclose your personal information if Organic Traditions reasonably believes disclosure is necessary or appropriate relating to national security, law enforcement, or other issues of public importance. Organic Traditions may also disclose your personal information as otherwise required by law, or authorized by law in connection with a legal investigation, or if Organic Traditions reasonably believes the disclosure is necessary or appropriate to protect and enforce Organic Traditions’ legal rights, interests and remedies or protect the business, operations or customers of Organic Traditions or other persons (including detecting and preventing fraud and preventing violation of the terms of use that govern Organic Traditions’ websites). Organic Traditions has no control over, or responsibility or liability for, the further use, disclosure, and retention of your personal information disclosed in those circumstances, and the further use, disclosure, and retention of the disclosed information is not subject to this Privacy Policy. For example, Organic Traditions may disclose information to law enforcement authorities or other businesses and organizations in connection with the detection, prevention and prosecution of activities that Organic Traditions reasonably believes to be unlawful or fraudulent (including activities at Organic Traditions’ events or websites), and the disclosed information may include personal information of the individuals suspected of involvement in unlawful or fraudulent activities. Organic Traditions may disclose your personal information in connection with a proposed or actual business transaction, such as a corporate reorganization, merger or acquisition, or the sale of some or all of Organic Traditions’ business or assets (including in connection with a bankruptcy proceeding), but Organic Traditions will require that the information recipient agree to protect the privacy of your personal information in a manner that is consistent with this Privacy Policy.

Retention, Location, and Protection of Personal Information

Organic Traditions retains your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy or such longer retention period as may be required or permitted by applicable law.

Organic Traditions will store and process your personal information in Canada, the United States, and other countries. The laws of other countries regarding the collection, use, disclosure, and retention of personal information may be different from the laws of Canada and the United States, and their laws may be different from the laws of your country. The disclosure of your information in accordance with this Privacy Policy may result in your personal information being transferred outside of Canada, the United States, or your country.

Organic Traditions employs reasonable safeguards - including administrative, technical and physical measures - appropriate to the sensitivity of the personal information in its possession or under its control in order to protect that information from unauthorized access, collection, use, disclosure, disposal or similar risks. While Organic Traditions uses reasonable efforts to protect your information, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and therefore, Organic Traditions cannot guarantee absolute security of your personal information.

Accuracy and Access to Personal Information

You can help Organic Traditions maintain the accuracy and completeness of your information (including your Organic Traditions website account information) by notifying Organic Traditions of any changes to your personal information. You may update your Organic Traditions website account information through Organic Traditions’ websites.

You may request access to your personal information and information about Organic Traditions’ collection, use, disclosure, and retention of that information by sending your request to Organic Traditions’ Chief Privacy Officer at one of the addresses noted below. Subject to applicable exceptions and limitations prescribed by law, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

Other Matters

Business Contact Information — To the extent permitted by law, the provisions of this Privacy Policy concerning personal information do not apply to information (such as your name, position or title, business address, business telephone number, business fax number, and business e-mail address) that enable you to be contacted at a place of business.

Personal Information of Children — Organic Traditions does not knowingly collect personal information from children who are under 13 years of age. Please immediately contact Organic Traditions’ Chief Privacy Officer at one of the addresses noted below if you believe that Organic Traditions has unintentionally collected personal information from a child under 13 years of age. If Organic Traditions learns that it has inadvertently collected the personal information of a child under 13 years of age, Organic Traditions will use reasonable efforts to delete that information from its systems (except to the extent that retention of the personal information is required or permitted by applicable law).

Employment — Organic Traditions may use and disclose your personal information to administer and process your application for employment with Organic Traditions and related matters.

Other Websites/Online Services — Organic Traditions’ website and online services may contain links to other websites or online services. When you use those links you are contacting another website or service. Organic Traditions has no responsibility or liability for, or control over, those other websites or service or their collection, use, disclosure, and retention of your personal information. Please refer to the privacy policies and terms of use that apply to those other websites or online services.

Policy Changes — Organic Traditions may change this Privacy Policy from time to time by posting a new version of this Privacy Policy on Organic Traditions’ website at www.organictraditions.com. Organic Traditions’ collection, use, disclosure, and retention of your personal information will be governed by the version of this Privacy Policy in effect at that time. Your continued dealings with Organic Traditions subsequent to any changes to this Privacy Policy will signify your consent to the collection, use, disclosure, and retention of your personal information in accordance with the changed Privacy Policy. Accordingly, you should check the "Last Updated" date of this Privacy Policy (at the top of the page) and review any changes since the last version.

Unsubscribing to Newsletters and Messages — You may unsubscribe from Organic Traditions’ electronic newsletters and similar messages by using the applicable self-service unsubscribe procedure (for example, by clicking an unsubscribe link in an email) or by contacting Organic Traditions’ Customer Service at info@organictraditions.com or 1-888-343-3278 (United States Customers) or 1-800-304-1497 (Canadian Customers). From time to time, Organic Traditions may use your personal information to communicate with you regarding important matters, such as information about your purchases or updates to Organic Traditions’ Privacy Policy or the terms of use that govern Organic Traditions’ websites. Because that information is important, you may not opt out of receiving these communications.

Unsubscribing to Marketing Provided by Third Parties

From time to time Organic Traditions may disclose your personal information to third parties to allow them to market their products or services to you, e.g., companies or organizations we provide joint promotions or services with (as described above). This may be information Organic Traditions received from you offline and online. If you do not want Organic Traditions to share your personal information with third parties for their marketing purposes you may notify us in writing at Customer Service – 5787 Steeles Avenue West, North York, Ontario, M9L 2W3, Canada, or by contacting us at info@organictraditions.com. Please follow the instructions provided to you by third parties to unsubscribe from their messages.

California Users: Your California Privacy Rights

California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. Alternatively, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt-out of such information sharing. Organic Traditions has such a policy in place. The Section titled "Unsubscribing to Marketing Provided by Third Parties", outlines how you can opt-out of having your information shared for such purposes, in accordance with such laws. In addition to reviewing that Section, if you wish to find out about any rights you may have under California Civil Code section 1798.83, you may notify us in writing at Customer Service – 5787 Steeles Avenue West, North York, Ontario, M9L 2W3, Canada or contacting us at info@organictraditions.com. For the avoidance of doubt, these opt-out options are available for all users and are not limited to Californian users.

Contacting Organic Traditions — If you have any comments or questions about this Privacy Policy or your personal information, please contact Organic Traditions’ Customer Experience by mail or email at: Organic Traditions – Customer Service 5787 Steeles Avenue West, North York, Ontario, M9L 2W3, Canada, e-mail: info@organictraditions.com.